tkbk FAQ — All your questions answered in one place

No. Under tkbk's policy, each individual may only open one account. Attempting to create multiple accounts with the same mobile number or email address may result in all accounts being suspended and balances forfeited.

Initial verification via mobile OTP is mandatory. Identity verification (KYC) may be required at the time of withdrawal. KYC Completing verification raises your withdrawal limit and speeds up processing. You can verify using a photo ID such as a national ID card or passport.

While logged in, go to "Account Settings" and navigate to the "Security" section to change your password. You will need to enter your current password and your new password. If you are not logged in, use the "Forgot Password" option — an OTP will be sent to your mobile.

Your name and date of birth cannot be changed after registration, as they are used for identity verification. However, your email address and contact details can be updated in Account Settings. For major changes, please contact our support team.

Yes, as part of responsible gaming, you can temporarily suspend your account through self-exclusion at any time. Do it yourself in Settings or reach out to the support team. Contact support if you'd like to close your account permanently.

To change your mobile number, please contact our support team. Once your identity is verified, a new number can be linked to your account. For security reasons, this process is handled manually and may take up to 24 hours.

bKash & Nagad: Usually within 1–5 minutes. Bank Transfer: 15 minutes to 1 hour. Crypto: Depends on blockchain confirmation, typically 10–30 minutes. If your deposit is delayed, contact support with your transaction ID.

Withdrawal timeframes:

• bKash / Nagad: Within 5 minutes to 24 hours
• Bank Transfer: 1–3 Business Days
• Crypto: 1–6 Hours

Having KYC verification completed speeds up your first withdrawal.

Minimum Withdrawal Amount BDT 500. The maximum single withdrawal amount depends on your account tier and KYC verification status. VIP members enjoy higher withdrawal limits and faster processing.

tkbk charges no deposit or withdrawal fees of its own. However, your mobile banking provider or bank may apply their own transaction charges. For crypto, standard network gas fees apply.

No. For security reasons, withdrawals can only be made To the mobile number provided at registration or a verified payment method linked to your account. Withdrawals to third-party numbers are not permitted.

First, collect your transaction ID or take a screenshot. Then contact support via live chat and share the transaction details. Our team typically resolves issues within 30 minutes.

There is generally no limit on the number of deposits, but a daily total amount cap applies. Withdrawals are allowed up to 3 times per day — VIP members enjoy higher limits.

Every bonus has a Wagering Requirement applies — typically 15–30x the bonus amount. This means a BDT 1,000 bonus requires BDT 15,000–30,000 in wagers before withdrawal is permitted.

tkbk offers a weekly cashback — typically 10% of net losses. Every Monday, the previous week's activity is calculated and cashback is credited automatically. VIP members receive a higher cashback percentage.

Go to the "Refer a Friend" option in your account to find your unique referral code. When a friend registers and makes their first deposit using your code, you will receive Referral Bonus The bonus amount may vary depending on the current promotion.

New members receive 50 free spins on selected slot games after registration. Additional free spin offers are available through special promotions and VIP tier rewards. Winnings from free spins are generally free of wagering requirements.

Yes, most bonuses have an expiry date. Welcome bonuses must generally be used within 30 days of being issued. Free spins must be used within 7 days. Any unused bonuses are automatically cancelled once they expire.

No, in all tkbk games RNG (Random Number Generator) technology is used, regularly audited by independent third-party auditors. Results are entirely random and cannot be manipulated by anyone.

Yes! At tkbk Live Betting or in-play betting is available. Place bets with real-time odds on live matches. Live betting is most popular in cricket, football, and tennis.

Your game progress is saved on the server if you get disconnected. For most games, you can resume right where you left off. In slots, if the connection drops mid-spin, your balance will be updated once the round is completed.

Minimum bets vary by game — typically BDT 1 for slots and BDT 50 for Live Casino. Maximum bets depend on the game type and your VIP tier. See each game's info section for full details.

Yes, all games on tkbk are fully mobile-optimized. Everything runs smoothly on both Android and iOS devices, whether you use a browser or the app. Live Casino and Sports Betting are especially popular on mobile.

If you suspect anything, contact us immediately via live chat and request a temporary account lock. Your password will be reset after identity verification. For ongoing security, use a strong password and only log in from trusted devices.

Yes. tkbk.pro is fully SSL (HTTPS) Runs on a secure connection that protects all your data with 256-bit encryption. If you see a padlock icon next to the URL in your browser, your connection is safe.

Yes. As part of responsible gaming, you can set your own daily, weekly, and monthly deposit limits at any time. Do it yourself in Settings or let our support team know. Learn more: Responsible Play।

Always tkbk.pro Always verify the URL before logging in. tkbk will never ask for your password via email or SMS. Do not click on unfamiliar links. If you notice anything suspicious, contact support immediately.

VIP Points can be redeemed for cash rewards, free bets, free spins, and exclusive prizes. Higher VIP tiers unlock a personal account manager, faster withdrawals, and invitations to special events.

VIP tiers are reviewed on a monthly basis. If there is no activity in a given month, your tier may drop by one level. However, the maximum possible downgrade is two tiers — your status will never reset to zero.

At the top Diamond tier: a dedicated VIP manager, unlimited withdrawals, 25% cashback, a special birthday bonus, invitations to exclusive events, and premium gifts.

Absolutely! The tkbk support team assists you entirely in Bengali. Our team includes Bangladeshi representatives who can resolve any issue in your language.

First, explain the situation in detail via live chat. If unresolved, submit a formal complaint by email. We review all complaints within 48 hours and take appropriate action.

Full terms and conditions are available on our Terms & Conditions For our privacy policy, see Privacy Policy and for responsible gaming information Responsible Play See page.